Refund policy

Refund Policy

We want you to be completely happy with your purchase from The Black Hare. If for any reason you're not satisfied, we're here to help.

Returns

We accept returns within 30 days of the date you received your order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

As many of our products — including candles, bath fizzers, and solid shampoos — are gifted or personal care items, we are unable to accept returns on products that have been opened, used, or had their hygiene seal removed, unless they are faulty or damaged.

Gifts

If you received an item as a gift and would like to return it, please contact us and we'll do our best to help.

How to Start a Return

To start a return, please contact us at admin@tjssupplies.com with your order number and reason for return. We'll get back to you within 2 business days.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Faulty Items

If your item arrived damaged or faulty, please contact us within 48 hours of delivery with a photo of the damage. We'll arrange a replacement or full refund as quickly as possible.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error with your order.

If you have any questions, please don't hesitate to get in touch — we're always happy to help.